FAQS
Chat with us or email info@nessykhem.com
Secure and insured
purchases
Free standard shipping
on all orders in USA
Satisfaction guaranteed
FAQs
How long will it take to process my order?
24 to 48 hours.
How can I check the status of my order?
Send us an email with your order number at info@nessykhem.com and we will be sure to get back to you within 24 to 48 hours.
Who can I contact about my order?
You can contact the NK team via the website chat or email at info@nessykhem.com and we will be sure to get back to you within 24 to 48 hours.
Where is my confirmation email?
You will receive an email confirmation immediately after completing your order.
My order never arrived. Who can help me?
The NK team will be happy to help you with your order via the website chat or email info@nessykhem.com. Please include the email confirmation or order number, and we will do our absolute best to help you.
Where do you ship to?
We ship worldwide and shipping is free in the US.
How much does shipping cost?
Shipping costs depend of the destination and time frame of delivery. Outside of the US it is from $20 to $100.
How long does shipping take?
Shipping times can range from 24 hours to 4 days depending on the option selected when placing your order.
Can I reroute my package once it has shipped?
Rerouting orders will depend on the shipping partner you have picked upon placing the order. Once we have a tracking number we will do our best to contact the carrier and reroute. The customer will be responsible for the additional fees.
What will happen if I am not home during my delivery?
Most delivery companies will make another attempt to deliver the package, otherwise the package will come back to us. The shipment will have to be done again at the costs of the customer.
Where will my order ship from?
Shipping takes place from New York.
Do you ship to P.O. boxes?
We ship to P.O. boxes
What is your return policy?
It is important to us at Nessy Khem that you are Happy with your purchase.
If you are not fully satisfied with the item you received, you can return or exchange within 14 days of receiving your order.
Items being returned to us must be in their original condition and packaging. All goods will be inspected upon receipt. If received in an unsuitable condition, you will be contacted by our Customer Service team.
For returns, please email info@nessykhem.com with the invoice number to receive return labels.
Can I exchange my order?
You can exchange within 14 days of receiving your order.
Items being excahnged must be in their original condition and packaging. All goods will be inspected upon receipt. If received in an unsuitable condition, you will be contacted by our Customer Service team.
My order was delivered damaged and/or I didnt receive the item I ordered. What can I do?
If your order arrived damaged, please contact us immediately for us to provide you with the best customer service and resolve the issue.
How long do refunds take to process?
A refund can take from 4 to 10 business days depending on your bank.
What forms of payment do you accept?
We accept credit and debit card, paypal, credit-payment.
Are purchases secured?
Purchases are secured and delivery are insured
When is my payment going to be debited fro my account?
The payment will be debited to your account within 24 hours of ordering.
Can a lenses be changed?
The lens colors and optical vision lenses can be changed, please contact the NK team for a consultation at info@nessykhem.com